Returns & Exchanges

Our Commitment

We want you to be confident in every JK LEATHER purchase. We offer returns and exchanges under defined conditions to ensure product integrity, hygiene, and quality standards. We comply with the Australian Consumer Law and provide refunds where required.

Each JK LEATHER piece is handcrafted — we encourage thoughtful purchasing to minimise unnecessary returns. This reduces environmental impact and honours the time and craftsmanship invested in each garment.

Change of Mind Returns

As each piece is carefully selected and crafted, we do not offer refunds for change-of-mind purchases.

Should you wish to request a return, enquiries made within 7 days of delivery may be considered at our discretion. Prior authorisation must be obtained before any item is returned. Approved returns will be issued exclusively as store credit.

To be eligible for consideration, items must be:

• Unworn and unused
• Returned in original condition
• Accompanied by all original packaging, tags, and proof of purchase

Once approved and received, store credit will be issued for the value of the returned item.

Please note:

• Return shipping costs are the responsibility of the customer
• Original shipping charges are non-refundable

Size Exchanges

First Exchange — Complimentary

We offer one complimentary size exchange within 7 days of delivery, subject to stock availability.

• Item must be returned unworn and unused, in original condition with all packaging, tags, and proof of purchase.
• We cover return shipping and send the replacement free of charge within 3–5 business days.
• Further exchanges may incur return shipping costs.

Returns After 7 Days

Returns requested within 30 days of delivery may be accepted at our discretion.

• Approved returns will be issued as store credit only (no expiry).
• Return shipping costs remain the responsibility of the customer.

To be eligible for consideration, items must be:

• Unworn and unused
• Returned in original condition
• Accompanied by all original packaging, tags, and proof of purchase

Condition of Returns

All items are inspected upon return. JK LEATHER reserves the right to refuse a return if the product shows signs of:

• Wear or use
• Damage or alteration
• Missing packaging or tags

Faulty or Incorrect Items

If your item is faulty or incorrect, JK LEATHER will cover all return shipping costs and ensure you receive a replacement or full refund.

If the item is faulty, not as described, or does not meet acceptable quality standards under Australian Consumer Law, you are entitled to a replacement or full refund. In these cases, we will cover return shipping.

Natural Material Notice

Full-grain leather is a natural material. Variation in texture, grain, and tone is expected and part of its character. Leather also softens and develops a patina over time. This evolution is intentional and not considered a defect.

Non-Refundable Items

• Worn items (other than trying on for size and fit)
• Gift cards
• Sale or promotional purchases

Return Authorisation

All returns must be authorised by our Customer Care team prior to sending. Unapproved returns may not be accepted.

Processing Times

Once your return has been received and inspected, we will process your exchange or store credit and notify you via email.

• Approved store credit will be applied to your customer account with no expiry.
• Size exchanges will be sent within 3–5 business days, subject to stock availability.

Warranty

Our products are made with the best quality full-grain leather. Our limited warranty covers faults in workmanship or materials within 12 months of purchase. If this occurs, we will replace or repair your product at our discretion.

This warranty does not cover damage caused by accident, neglect, normal wear and tear, or other factors not due to defects in materials or workmanship.

Colour fading or darkening, marking, and stretching due to regular usage all add to the character of your piece — they are not considered faults.